Right of Withdrawal
Right of Withdrawal / Model Withdrawal Form
You are entitled to withdraw from this contract within 14 days for any reason. The before-mentioned 14-day-period of cancellation begins on receipt of the goods by yourself or any third party specified by you, except for the carrier of the goods.
In order to perform your right of withdrawal, you have to take the following steps:
Send an explicit written statement regarding the cancellation of this contract to the following address, either by hardcopy mail, e-mail or telefax:
Regarding the above-mentioned statement, you may use the enclosed withdrawal form which is not compulsory or any other method of writing.
In order to observe the a. m. cancellation period, it is sufficient to post off the written statement in question before the expiration of the 14-day withdrawal period.
Implications of withdrawal
On cancellation of this contract by you, we are obliged to reimburse you any payments you made to us without delay, but in no case later than within 14 days from receipt of your written statement of withdrawal, including the delivery costs. Exception: Any additional costs resulting from another method of delivery than the standard delivery offered by us. We shall effect the reimbursement using the same method of payment you applied regarding your original payment to us. Exception: Another method of payment has explicitly been agreed with you. In any case, you will not be charged with any additional costs regarding the above-mentioned reimbursement.
We are entitled to hold back the a. m. reimbursement until receipt of the goods returned by you resp. receipt of a corresponding dispatch note, depending on which we receive first. You are obliged to return the goods to us without delay, but in no case later than within 14 days from posting your written statement of withdrawal to us. This time limit is observed by dispatching the goods to us before the expiration of the a. m. 14-day-period.
You are obliged to pay the costs regarding the return of the goods.
With regard to a possible loss of value of the goods, you must only arrange for a corresponding compensation if this loss of value is not due to the standard handling necessary for checking the goods’ functionality.
Exclusions from the right of withdrawal
The following deliveries are excluded from the right of withdrawal according to § 312d BGB i.V.m. § 355 BGB:
- Delivery of goods exclusively manufactured according to customers’ specifications, i. e. goods that are not ready-made
- Delivery of originally sealed goods which are non-returnable due to hygienic or health protection reasons after removal of their sealing
- Delivery of goods inextricably blended with other goods on delivery due to their constitution
- Delivery of goods to retailers or traders according to § 14 BGB
Model Withdrawal Form
If you wish to cancel this contract, please fill in the below-mentioned form, returning it to the following address:
I/we (*) herewith cancel the contract I/we (*) closed regarding the purchase of the following articles:
Ordered on (*)/received on (*):
Customer(s)’ signature (only when posted by hardcopy):
(*) Please delete where inapplicable